Suburbs across Metro Detroit are up in arms over Priority Waste's late pickups and shoddy service. The company's recent acquisition of GFL has led to a surge in contracts, but the service disruptions have been ongoing since Memorial Day. Residents are reporting missed trash, recycling, and compost pickups, with some communities taking drastic measures to address the issue.
In Dearborn Heights, Mayor Mo Baydoun is demanding a reduction in Priority Waste's May invoice and is withholding payment while reviewing enforcement options. The city claims only 40% of bulk pickups scheduled for May 29 were completed, with many compost collections still unfinished. Baydoun believes the company has outgrown its capabilities, a sentiment shared by Westland Mayor Kevin Coleman.
Coleman's city is also exploring options, including assessing fees for missed or delayed pickups. Priority Waste crews worked through Sunday to catch up, but residents' patience is wearing thin. The situation has been particularly frustrating in Macomb County, where complaints have been ongoing for the last two years.
St. Clair Shores City Council voted to switch to Express Waste in July, citing spotty and delayed service. Mayor Kip Walby emphasizes the importance of refuse pickup, stating that residents don't want trash and yard waste sitting around, which can attract rodents. Clinton Township Supervisor Paul Gieleghem shares similar concerns, with the township paying for services on residents' water bills, giving them greater leverage.
Priority Waste has announced new leadership with CEO Aaron Johnson, who is tasked with improving operations and reliability. The company has invested $190 million to stabilize the business, modernize its fleet, and enhance route reliability and customer service. They have also hired new drivers and ordered new collection trucks to address service backlogs.
Despite these efforts, residents remain skeptical. Gieleghem notes that the new CEO didn't make unrealistic promises and seemed to have industry experience. However, the township is still monitoring the situation and holding the company accountable for missed pickups. The future of Priority Waste in these suburbs remains uncertain, with residents demanding reliable and consistent service.
In conclusion, the recent service disruptions have sparked a wave of action from suburban communities, with some even considering switching haulers. Priority Waste's new leadership faces a challenging task in restoring trust and improving service reliability. The company must prove its ability to deliver on its promises and address the ongoing issues to regain the confidence of its customers and communities.
